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Reservation Rules

Food Arrangement
Outside food is not allowed.

Pet(s) Related
The hotel is not pet friendly.

ID Proof Related
Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s).
Non-Govt. IDs and PAN Card are not accepted as ID proof(s).

Hotel Policy
According to government regulations, a valid Photo ID needs to carry by every person above the age of 18 staying at Mysa Resort & Spa, Udaipur. The identification proofs accepted are Drivers License, Voters Card, Passport, Aadhar Card. Without a valid ID the guest will not be allowed to check-in.
Primary guests who check-in into the hotel must be at least 18 years of age.
Early check-in or late check-out is subject to room availability and will be charged according to hotel SOP. The standard check-in time is 2 PM and the standard check-out time is 11 AM.

Child Policy
Child up to 05 years will be complimentary above which will be chargeable as Extra Adult as per hotel policy.

Check-In/Check-out
Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.

Befitting its name ‘Mysa’ derived from Swedish word meaning Cozy. It involves being relaxed, taking time out from stress and being in the moment, enjoying it with all your senses.
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Reservation Policy

  • All reservations will be on a tentative basis unless there is an e-mail from BTC company authorized person or in the case of individuals entire payment will be collected from the individual before check-in.
  • Special rates quoted are non-commissionable and will be on a per night basis and as per government taxes. Taxes will be applicable as per govt. normal at the time of check-in.
  • Kindly note early check-in and late check-out are subject to room availability, extra tariff would be charged for early check-in or late check-out.
  • In case of early check-outs, a 01-night retention charge will be applicable. However, any modifications to the booking made more than 24 hours prior to the check-out will be considered.
  • All no-shows will be charged for 01-night retention.
  • Extra bed will be charged @ Rs. 2500 /-
  • Child below 5 years is complimentary above will be charged.
  • The special rates quoted by Hotel cannot be displayed on the internet, electronic media, or any other media which is open to the general public.

Cancellation Policy

  • Cancellation Charges for individual bookings Any booking cancellation before 72 hours from the arrival date will be fully refunded. There will be 5% cancellation charges in case payment is done via Credit/Debit card.
  • Any booking cancellation after 72 hours from Check-In date, one-night retention will be charged and balance will be refunded, subject to deduction of 5% cancellation charges in case payment is done via Credit/Debit card.
  • Applicable on Blackout dates (24th, 25th, 30th & 31st of December & Long weekends)
  • 25% retention on booking amount will be charged, if booking got cancelled within15-30 days from the arrival date, subject to deduction of 5% cancellation charges in case payment is done via Credit/Debit card.
  • 50% retention on booking amount will be charged, if booking got cancelled within 08- 15 days from the arrival date, subject to deduction of 5% cancellation charges in case payment is done via Credit/Debit card.
  • 100% retention on booking amount will be charged if booking got cancelled within 07 days from the arrival date.

Cancellation Charges for Group bookings

  • In the case of a group, booking is defined as 05 rooms and above.
  • 25% retention on booking amount will be charged, if cancelled within15-30 days from the arrival date, subject to deduction of 5% cancellation charges in case payment is done via Credit/Debit card.
  • 50% retention on booking amount will be charged, if cancelled within 08- 15 days from the arrival date, subject to deduction of 5% cancellation charges in case payment is done Credit/Debit card.
  • 100% retention on booking amount will be charged if cancelled within 07 days from the arrival date.
  • Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund if applicable as per the company policy.

Travel Information: COVID-19 Update

  • The well-being of our guests and associates is important to us.
  • We are constantly updating COVID – 19 guidelines by World Health Organization and the local health departments.
  • We are also coordinating very closely with all local government health authorities.
  • For precaution, we are training our associates on Covid-19 prevention and surveillance.
  • Zero compromises on hygiene and safety measures are well been taken care of.
  • We are taking proper steps to sanitize all our staff and guest contact areas such as rooms, restaurants, kitchens, public space, associate facilities etc.
  • We care for your safety.